The driver is the cornerstone of service for passengers, not just because the driver is their guarantee of comfort and safety, but also because the physical representative and embodiment of the company’s image. Therefore, this important role needs operational monitoring.
Drivers alone represent 80% of the Groupe Transdev’s workforce.
The driver is responsible for the passengers in their care, so they must react to traffic conditions accordingly, and be environmentally proactive.
They are the first contact with passengers and must ensure a high level of customer service: courtesy, a ready smile, and a feel for service are essential qualities.
The driver is in constant contact with the control centre and is responsible for reporting incidents: traffic problems, accidents, issues with passengers, etc. The control centre can then react in a timely manner to reduce the impact on passengers.
The driver is also on the receiving end of things, since they take in the tickets/fares.
Each driver must ensure the technical monitoring of the vehicle in their charge and prepare it for the beginning of each service. Safety is always a priority.
In order to carry out all these tasks, our drivers complete specialized training at the beginning of their career with us. They must also complete continuing education programs offered throughout their careers, which means they are always aware of best practices and remain attentive to the details that guarantee service excellence.
The dispatcher/controller is essential to the proper functioning of any public transit system. They must ensure the punctuality of vehicles along their route(s) as well as optimal frequency and of course, the safety of passengers – and other people and vehicle on the roads!
Depending on the size of the network for which the dispatcher or controller is responsible, they may also occupy a regulatory position or be in the field.
Their goal is to react in real time, providing solutions for any difficulties encountered by the driver(s) on the grid.
They must also ensure the smooth running of driver services, based on different road hazards that may be encountered along the way, such as: accident; technical failure; traffic problems; etc.
They deal with various points of contact – both internal (drivers, maintenance workers) and external (firemen, police, etc.), in order to program the appropriate intervention.
Once the problem is solved, the dispatcher/controller must restore service as soon as possible, ensuring acceptable frequency and punctuality, as required by specifications.
The mechanic is a crucial link in the Transdev operational chain. The mechanic must diagnose, maintain and repair all vehicles in the fleet. Our vehicles are our tools, what we need to conduct our work, and therefore, must remain at both peak operating efficiency and the height of safety. Such are the standards we have imposed upon ourselves.
The mechanic’s mission is to keep our vehicles in good condition and in compliance with all safety standards. To do this, the mechanic ensures monitoring and maintenance, to both prevent and repair. The mechanic also conducts the various technical inspections and makes sure all repairs are carried out swiftly, both In the garage or outdoors.
Our maintenance and repair procedures meet the highest standards, particularly with regard to safety. Nothing is more important to us than the safety of our passengers and our employees.
The mechanic is at the heart of our operations and guarantees the safety and ultimately, the satisfaction of our clients and passengers.
The supervisor/trainer is responsible for overseeing all the drivers in their division. This task includes two essential elements for the proper functioning of the network and to maintain customer satisfaction.
First and foremost, they must supervise the work of daily drivers. As with all Transdev employees, their two priorities are safety and respect for service quality. Therefore, they must ensure strict compliance with Transdev regulations as well as the standards set out by our customers.
These rules and regulations cover a wide range of activities and all strive for the proper functioning of Transdev as a whole and therefore, the satisfaction of our clients. They include: vehicle maintenance; work schedules; route punctuality; setting up new routes; problem detection and resolution; etc.
The supervisor is also an instructor. As such, they are responsible for ensuring the most advanced driver training. They must regularly evaluate driver training needs, whatever their level of experience. The supervisor/instructor must also set up and offer relevant training for each driver. What’s more, they often provide that training themselves and verify its effectiveness through a series of evaluations.
The supervisor/trainer position is a vital cog in Transdev’s precision mechanics. They are responsible for overseeing the proper functioning of our field operations and maintaining our drivers at their highest level of expertise. This is all made possible by the supervisor’s discipline and daily commitment to the best service.